Our customers keep telling us we have super-smart ITIL trainers. Two of our top-rated ITIL trainers are Michael Blignaut and Roger Shaw, who consistently get excellent feedback on their classes. Get to know them in these short profiles:
We’re excited to launch of Auldhouse Anywhere – our new live online training service for New Zealand ICT professionals. … More Introducing Auldhouse Anywhere – our live online training service
With technology dependence and innovation now embedded in every organisation, it has become essential for service desks to look beyond just the coming one or two years. There is a need to develop a longer term vision based on the likely business, societal, customer and technological change that will continue to affect the way we deliver support.
The Service Desk Institute’s (SDI) Service Desk Certification is now available in New Zealand from Auldhouse. … More Get your Service Desk Certification with Auldhouse
Multitasking has become all too common in our time-poor lifestyles. But what are the secrets to managing your time better? Earlier this year Auldhouse Training’s Leigh Richardson shared her top time management tips with Stuff.co.nz. Here’s some of her advice…
February already and it’s so good to be back – really just can’t wait for winter. Seriously though, 2016 will see the relentless movement of technology and with it the constant need to up-skill. This quarter we have chosen to feature the following: Our Cloud + Productivity campaign MOC On-demand – offering Microsoft training when and where … More February Chalk’n’Talk – IT Pros
So your company upgraded to Office 365 and now you have this amazing new technology at your fingertips. You’ve discovered the life-changing benefits of team collaboration; you’re switching from laptop to phone, and from phone to tablet, and back to laptop again without missing a beat; you’re having virtual meetings in your PJs; your team … More The sky’s the limit with Microsoft Office 365 training.
Business relationship management plays a vital role in maintaining positive relationships with customers. But business relationship management is more than just a fluffy concept – it’s an actual practice with models and frameworks that can help you develop stronger and longer lasting relationship with your customers.
In our previous post we discussed the importance of moving beyond just basic ITIL training in your organisation. We also pointed out the need to have everyone in the IT team complete at least a Foundation ITIL training course. This time around we look at more reasons why this is so important. As mentioned before, … More How ITIL helps you keep your ear to the ground
ITIL – what is it and who needs it? Those are among the most common questions we get asked about our range of ITIL training courses. In this post, we will address these questions, and also discuss why it’s important to not only get to grips with the basics of ITIL, but also to move … More Why getting to know the basics of ITIL is just the start