Meet our super-smart ITIL training team

Our customers keep telling us we have super-smart ITIL trainers. Two of our top-rated ITIL trainers are Michael Blignaut and Roger Shaw, who consistently get excellent feedback on their classes. Get to know them in these short profiles:

Michael Blignaut

Training since February 2004, Michael combines a Human Resource Development tertiary degree with specialised IT qualifications, including ITIL and service desk qualifications.

Passionate about people and learning, Michael gets job satisfaction when his students grasp and are able to implement the practical skills he provides during training.

Michael likes to learn new things and enjoys sharing this knowledge with others. He also likes to tailor learning to clients’ needs and specifications.

Since 2008, Michael has trained over 800 students in our ITIL Foundation course with 92% of his students passing their exam the first time.  He has maintained an outstanding 90% average in all his post-course evaluations.


How long have you been an Auldhouse trainer? Since January 2013.

How long have you been an ITIL trainer? Just over eight years – since February 2008.

Why ITIL? It’s the best set of best practices that exist for ITSM.

What do you love about being an Auldhouse trainer? The training, our facilities, management and fellow trainers.

What makes you passionate about your work? Teaching and showing people new things.

What are your interests outside from work? Taking it easy and spending time with my family.

Roger Shaw Roger Shaw

Described as a “very energetic and passionate” presenter, Roger is one of Auldhouse’s key training consultants for the ITIL Foundation and Intermediate courses, as well as the Business Relationship Management Institute’s BRM Professional certifications.

With a strong technology and process background, Roger is highly experienced in the implementation and management of infrastructure systems and service management solutions, including the design and integration of best practice process frameworks.

Roger believes motivating and inspiring people to adopt best practices is critical to a service management programme. Despite his strong technical background, Roger is able to convey complex concepts using real life examples that delegates can identify with. He consistently receives excellent feedback from course delegates.


How long have you been an Auldhouse trainer? Five years.

How long have you been an ITIL trainer? About 10 years – ever since my then boss said: “We just created a range of ITIL courses and we need a trainer. You’re it!”.

Why ITIL? Work is much more enjoyable with ITIL’s structured approach for managing IT!

What do you love about being an Auldhouse trainer? When I started contracting in New Zealand five years ago, I observed how the different training companies dealt with inevitable problems. Auldhouse was the only one that responded with “How should we do this in future?”.

What makes you passionate about your work? Having seen how chaotic the IT industry can be, I am keen to help others avoid the common traps and mistakes. Combine this with a passion for learning, especially about how the world works, a supportive environment and you’ve got the makings of the perfect job. Students laugh (politely) at my jokes too.

What are your interests outside from work? Where do I start? I am keen to get involved with automation and robotics with my son, but for now we’ll try to master the Raspberry Pi, RFID kit and Z-Wave for home automation.

View our range of ITIL classes here.

Customer feedback

Here’s just some of the great things customers have said about our ITIL training, in particular our new on-site ITIL training:

“The Waiariki Bay of Plenty Polytechnic chose Auldhouse as our training partner to deliver ITIL training and certification to the Bay of Plenty region. Training on-site means we can help many local organisations gain their ITIL certification without the additional costs of travel and accommodation to a main centre. Auldhouse’s flexibility with scheduling classes on-site has been excellent and the service and instructional delivery truly professional.”

Patrick Van Rinsvelt, Application Development Team Leader, Information Systems Services (ISS), Waiariki Bay of Plenty Polytechnic

“SKYCITY chose Auldhouse to train a significant number of our IT team on ITIL Service Management. They delivered in-house workshops for us, on our premises, which not only realised a great cost-saving for us but gave us the ability to discuss our own operational requirements in class. This also enabled us to train several people from various IT teams at once. This ensured we gained a comprehensive understanding of how to apply ITIL principles across our organisation.”

Lemuhr Nel, Team Leader: Infrastructure Operations, SKYCITY Entertainment Group